Your Personal Data Protection
sybas99 prioritises the security and confidentiality of every player's personal information. This document explains how we collect, use, store and protect your data in line with international standards.
Why Your Privacy Is Safe With Us
We implement comprehensive layers of protection to ensure your personal data is handled with full integrity.
256-bit SSL Encryption
All data transmitted between your device and sybas99 servers is protected using industry-standard encryption protocols. Your financial and personal information cannot be read by third parties while in transit.
Strict Access Controls
Only authorised staff may access players' personal data, and only for legitimate operational purposes. All access is logged and continuously monitored to detect any unusual activity.
Player Rights Respected
You have the right to access, correct or request deletion of your personal data at any time. sybas99 fully respects these rights and will process your request within a reasonable timeframe.
No Data Sales
sybas99 does not sell, lease or disclose players' personal information to third parties for marketing purposes without your consent. Your data belongs to you, and we safeguard it responsibly.
Secure Data Storage
Player data is stored in a secure server environment with multi-layered firewalls and real-time threat monitoring. Data backups are performed regularly to prevent information loss.
24/7 Privacy Support
If you have any privacy-related questions or wish to submit a request regarding your personal data, the sybas99 support team is available via live chat and email, 24 hours a day, in Malay and English.
Privacy Policy Contents
Collection of Personal Information
sybas99 collects players' personal information through various channels during account registration, financial transactions and platform use. We only collect information that is directly necessary to deliver our services properly.
The categories of personal information we collect include:
- Identity information — full name, date of birth, gender and MyKad number or relevant identification document
- Contact information — email address, mobile number and residential address
- Financial information — payment method details including e-wallets, online banking accounts and related transaction information
- Login information — username, encrypted password and session records
- Usage data — game records, betting history, platform preferences and account activity records
- Technical data — IP address, device type, web browser type and system log data
Collecting this information is a legal and operational requirement to ensure compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies set by international regulatory bodies.
We may also receive personal information from legitimate third parties such as identity verification service providers and payment partners, solely to facilitate players' registration and transaction processes.
Purpose of Data Use
Personal information collected by sybas99 is used exclusively for legitimate and transparent purposes. We do not use player data for any purpose unrelated to our platform services.
The main purposes for which player personal data is used are as follows:
- Verifying player identity during new account registration and during the withdrawal process
- Processing deposits, withdrawals and all other financial transactions securely
- Providing responsive and effective customer support via live chat and email
- Coordinating welcome bonuses, ongoing promotions and VIP programmes for eligible players
- Detecting and preventing fraud, identity theft and activities that violate the platform's Terms & Conditions
- Fulfilling applicable legal and international regulatory compliance obligations
- Analysing platform usage patterns to improve the overall player experience
- Sending important notifications regarding accounts, transactions and platform policy updates
sybas99 does not use players' personal data for third-party marketing purposes without first obtaining your explicit consent. You may withdraw that consent at any time.
Information Sharing
sybas99 handles players' personal information with full integrity. We do not sell or disclose personal data to third parties for their own commercial gain.
However, there are limited situations where information must be shared to ensure services function properly and comply with legal requirements:
- Payment service providers — to process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
- Game software partners — to verify bonus eligibility and platform technical integration
- Regulatory authorities — when required by law or a valid court order
- Fraud prevention services — to detect and block suspicious activity in order to protect other players
All third parties granted access to player data are bound by strict confidentiality agreements and are required to protect that information to a standard equal to or higher than our own.
Data Security
sybas99 implements various technical and organisational security measures to protect players' personal information from unauthorised access, disclosure, alteration or destruction.
The security measures we implement include:
- Data encryption in transit using the latest TLS/SSL protocols
- Data encryption at rest for sensitive financial and identity information
- Strict role-based access control systems for internal staff
- Real-time security threat monitoring around the clock, 24 hours a day
- Regular penetration testing by independent security experts
- Comprehensive and tested incident response protocols
Should any data breach occur that may affect players, sybas99 will notify affected parties and the relevant authorities within the timeframe required by applicable law.
Cookies and Tracking Technologies
sybas99 uses cookies and similar tracking technologies to improve the user experience, maintain login sessions and analyse platform usage patterns in aggregate form.
The types of cookies we use:
- Essential cookies — required for basic website functions such as session management and login security
- Functional cookies — store player preferences such as language and display settings for ease of use
- Analytical cookies — collect usage data in aggregate and anonymous form for platform improvements
- Performance cookies — monitor platform speed and reliability to ensure a consistent experience
You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functions of the sybas99 platform.
Data Retention and Deletion
sybas99 retains players' personal information for as long as necessary to fulfil the purpose of data collection, meet legal obligations and resolve any disputes that may arise.
Generally, financial transaction records and identity verification information are retained for the period required by international AML and KYC regulations. Non-critical usage data may be deleted or anonymised earlier when it is no longer needed.
Once a player's account is formally closed and all obligations are settled, sybas99 will delete or anonymise personal information that is no longer required within a reasonable timeframe, taking into account applicable legal retention requirements.
Your Rights as a Player
As a sybas99 player, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
You may ask us to correct any inaccurate or incomplete information in your records.
Right to Erasure
In certain circumstances, you may request deletion of your personal data, subject to legal requirements.
Right to Restriction
You have the right to request restriction of the processing of your personal data in situations provided for by law.
Right to Object
You may object to the processing of your personal data for certain purposes, including direct marketing.
Right to Portability
You have the right to receive your personal data in a structured format for transfer to another provider.
To submit any request relating to the above rights, contact the sybas99 support team via live chat or send an email to [email protected]. We will process your request within a reasonable timeframe.
Cross-Border Data Transfers
sybas99 operates under international licensing and players' personal information may be processed or stored at locations outside Malaysia. Should such data transfers occur, we ensure that protection measures equivalent to the standards stated in this Privacy Policy are in place.
All cross-border data transfers are carried out using recognised protection mechanisms, including standard data processing agreements and comprehensive risk assessments to ensure a consistent level of protection for player data.
Protection for Underage Players
The sybas99 platform is strictly for players aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.
sybas99 implements a strict age verification process during new account registration. Should we find that personal information of an underage individual has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account.
If you are aware that an individual under 21 years of age has registered an account on our platform, please contact our support team immediately via live chat or email at [email protected].
Contact Us Regarding Privacy
sybas99 encourages players to reach out to us if they have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information.
You can contact the sybas99 privacy team via:
- 24/7 live chat available directly through the sybas99 platform, in Malay and English
- Official email: [email protected] — please state "Privacy Enquiry" in your email subject line
sybas99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices or applicable legal requirements. Any significant amendments will be communicated to players via email or in-platform notifications before the changes take effect.
Continued use of the sybas99 platform after the effective date of any amendment to this Privacy Policy is considered acceptance of the updated terms.
Your Data is Safe, Your Game Begins
Register a sybas99 account today and enjoy an online casino platform that puts player security and privacy first at every step.